Role overview

We have a fantastic opportunity for a Sales Consultant to join our team within Vistry North Central Midlands, covering sites across Stoke on Trent. As our Sales Consultant, you will be responsible for carrying out all aspects of the day to day running of the sales hub in accordance with the customer journey, taking ownership for the sales process with customers, maintaining necessary records and documentation during all stages of the sales progress across a number of sites and house ranges within the sales hub and delivering successful continual sales at all sites within the designated area of the sales hub.

• Let’s cut to the chase, what’s in it for you...
  • Competitive basic salary and annual bonus
  • Mileage allowance
  • Salary sacrifice car scheme available to all employees
  • Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
  • 2 Volunteering days per annum
  • Private medical insurance, with employee paid cover
  • Enhanced maternity, paternity and adoption leave
  • Competitive pension scheme through salary sacrifice
  • Life assurance at 4 x your annual salary
  • Share save and share incentive schemes
  • Employee rewards portal with many more benefits...
• In return, what we would like from you...
  • Behave in line with our company values – Integrity, Caring and Quality
  • Experience working in a customer facing role delivering under pressure.
  • Comfortable using multi channel forms of communication
  • Ability to handle complaints and difficult situations
  • Proven track record of successfully completing the sales process with customers
  • Excellent administration and organisational skills
  • An interest in property and the housing market
  • Good planning and organisational skills
  • Excellent communication skills
  • The ability to work under pressure and meet sales targets.
  • Willing to be flexible in respect of day to day duties and hours worked
  • Willing to travel to all sales sites, including regional offices
  • Full driving licence and access to a suitable vehicle.
  • Patience and ability to remain calm under pressure
  • A friendly, trustworthy and professional attitude
• More about the Sales Consultant role...
  • Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales across all sites within the designated area of the sales hub.
  • Create and deliver informative and clear Virtual tours of sites and house plots to all customers within your specified sales hub
  • Manage and implement new innovation in fulfilling the business targets on new home sales across all sites within the designated area of the sales hub.
  • Negotiate with customers to ensure the best sales outcome for the business
  • Utilise all technology available to ensure innovation in generating sales in differing environmental and economic conditions
  • Ensure effective management of sales visits with pre-booked customers ensuring that these are arranged at suitable times and are undertaken effectively.
  • Travel to all sites within the specified sales hub’s area to undertake pre booked customer appointments
  • Have a detailed knowledge of all Bovis Homes and Linden Homes sites and the build progress within the specified hub to ensure each customer is given every opportunity to purchase a new home
  • Have detailed knowledge of all Bovis Homes and Linden Homes house types, plots available and upcoming within all sites within specified hub to ensure each customer is given every opportunity to purchase a new home.
  • Proactively manage and follow the sales process as set out in the Sales induction training and development and Procedure Guide with every customer.
  • Proactively working as a member of the sales team within the area and demonstrating effective team working skills with others who may be in the same hub area or area.
  • Evaluate each sales process with a customer as to how the sale can be achieved more effectively, efficiently and profitably for the Company.
  • Proactively sell all types of customer extras across all reservations to drive additional profit for the Company.
  • Ensure every customer contact is recorded on the relevant IT system and in line with GDPR.
  • Deal with all customers in a polite, friendly and efficient manner.
  • Ensure that customers are kept fully and regularly informed of the progress of their purchase.
  • Respond to all cancellations making every effort to ‘save’ and if necessary re negotiate the reservation and at all times identify the reason for cancellation and offer any suitable alternatives within other Bovis Homes or Linden Homes sites.
  • Have detailed knowledge of all relevant purchase assistance schemes, alternative site and house type options as directed by the Company, to ensure every customer is offered a bespoke choice of sales and purchase options for them.
  • Work with the Site teams across all Hub sites to understand the progress of build of current plots and prospective plots in order to provide customer information to the sites and, in turn, clearly communicate with the customer.
  • Implement the Company’s continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
  • Deliver high quality home demonstrations both virtually and face to face in conjunction with the build/maintenance teams in the home that the customer has purchased.
  • Carry out daily tasks required for each of the specified sites within the hub.
  • Work alongside colleagues within the sales hub to ensure all aspects of the sales process are completed to the required standard with all customers.
  • Ensure all relevant stakeholders and colleagues working within the relevant sales hub are informed of key departmental developments.
  • Take responsibility for all company property and equipment across each site within the specified sales hub.

Finally, let’s tell you a bit more about us...

We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. 

Join us in making Vistry.  

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