Customer Service jobs - Vistry Group Careers

Without Customer Services we couldn’t make Vistry.

Customer Service at Vistry is all about going above and beyond to keep clients and customers happy. Satisfied customers mean flourishing homes, and these thriving communities result in happy clients. Everything we do drives brand loyalty and helps the Group realise success and generate repeat business.

What we do

We’re passionate about high levels of service – for house buyers and our clients. You’ll find us working together alongside Sales and Build to achieve positive outcomes. We offer reliable support and assistance to homeowners, as well as the contracting schemes and private clients we work for. We also create reports for the wider business and senior leadership team.
How we work

We support every scheme the Group works on. In return, we’re supported to be our very best. We have lots of internal and external relationships to manage; we work with the entire business and are motivated by the duty of care we have to customer and clients. We’re true influencers and we actively contribute to improving quality standards. No two days are the same! When you join our team, you’re trusted and empowered to do your job and play your part in creating positive experiences. We thrive on the pressure but all have the same goal; to surpass expectations and deliver the best outcomes.
Who we are

We see ourselves as empowered and trusted partners, always ready to take on a challenge and assist the contracting schemes, private clients and home buyers/owners when they need us. Our people are caring, diplomatic problem-solvers. They don’t shy away from difficult conversations. As a team we’re forward-thinking and resilient; we pride ourselves on being proactive and reactive, knowing when the situation calls for it. As well as showcasing empathy, we live and breathe Vistry’s values of Integrity, Caring, Quality.

Ready to start making Vistry?

Huge opportunities await in Customer Services. As well as career development and internal promotions, the Group has embraced a culture of recognition, reward and genuine support. The skills and experience of people inside and outside the industry are invaluable to us – we welcome what people can bring and, in return, we help them be their best.

To show our appreciation for all our teams do, we offer a range of financial, lifestyle and health and wellbeing benefits. You’ll receive generous annual leave (28 days plus bank holidays), Pension, Life Assurance and the opportunity to join ShareSave and Share Incentive Plan schemes. We also offer family-friendly policies, staff purchase discount on a new home, health insurance, an employee assistance programme, and retail, gym and wellbeing discounts. Finally, there’s a discretionary annual bonus scheme and cash awards for long service to recognise your contribution to Vistry. There’s much, much more on offer too. Take a look at our Reward, Recognition and Wellbeing page to learn more.

If you’re ready to start making Vistry, let’s work together to create success. Search our Customer Services jobs to learn more and apply.